Instructions for gathering data for Exchange Process Crash using Adplus.vbs on a 32bit server

Before the crash occurs
1) Download and install the Microsoft Debuggers

NOTE: You do not have to install the debug tools on your Exchange server. It can be installed on a workstation then copied to the
the Exchange server.

a. Go to http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
b. Under "Download the Debugging Tools for Windows" select the Current Release version.
c. In the File Download dialog box, Select Save and save file to the local hard drive.
d. Once downloaded, navigate to the folder and double click the executable to install.

2) Run Adplus.vbs on the Exchange server console (not through Terminal Services).
a. Open a command prompt by going to Start, Run and enter the syntax: CMD
b. Navigate to the debuggers folder (Default is c:\Program Files\Debugging Tools For Windows):
c: Enter the syntax:

cscript adplus.vbs -crash -pn -o c:\_DumpFile

example to create a dump file for the Store process:
cscript adplus.vbs -crash -pn Store.exe -o c:\Store_DumpFile

d. Click "OK" to the Adplus Warning stating "An _NT_SYMBOLS_PATH environment variable is not set..."
e. Review the Windows Script Host dialog box stating ADPlus is now running in CRASH mode…” Click OK after reading the dialog box.

At this point, Adplus will attach a debugger to the process and wait for an Access Violation. Once an Access Violation occurs,
the debugger will be invoked and a dump file will be created.
Do NOT manually stop or terminate the process.
The folder c:\Store_DumpFile will be automatically created
The Store dump file will have a .dmp file extension and associated data files will be placed in the folder
An alternate local drive can be used if drive c:\ does not have enough drive space.

3) Compress the files created (use your case number as the filename) and FTP them to Microsoft Support using the agreed transfer method.

4) Please include the following information in a text file:
· What version of NT and Service Pack are you running?
· What Exchange Hotfixes do you have installed?
· A full description of the events leading up to the crash.
· Can you recover the server restarting the service?
· Does this happen only under heavy load?
· Have you temporarily disabled any Antivirus software?

Keywords: ADPLUS, Dump, Crash.